Skip to main content

Four tricks to learn from Spar

The Sun devoted 34 words on its business page to talk up the latest quarterly results for "independent" symbol group Spar. Its 2583 outlets achieved a 3.1 per cent rise in sales in the quarter to the end of July compared to last year - "in contrast to a fall at the rival Co-op chain", added The Sun.

Industry data shows that around 30 per cent of the Spar universe are multiple outlets but as it markets itself as Britain's biggest group of independent neighbourhood stores there are clearly lessons for other local shops. The Co-op has spent billions in its aim to dominate the local shops market but clearly is being outperformed.

Spar gives four reasons for its success:
  • a substantial increase in the numbers of promotions, up 28.8 per cent year on year
  • building its own label range, up 4.4 per cent
  • improving its fresh food offering, up 3.9 per cent
  • redeveloping its wine portfolio, up 3.5 per cent.
The first two of these trends are evident in most local shops, with the supply chain pushing credible solutions in both areas.

On the last two trends, independent local shops perhaps have more to learn. Spar is investing in fresh food so that it is seen as "moving beyond" grocery top-up shopping to become the place to go to buy everything you need for an evening meal. Wine is an area where many independents need to think beyond the three bottles for £10 solution if they are going to grow their sales.

Managing Director Jerry Marwood is clear that the fragile economy is helping his operators, citing rising petrol prices and shoppers looking to manage their finances on a daily basis as reasons why Spar is successful.

"We know people are reassured by familiarity, good old-fashioned interaction and the social connections they get from stores that are owned and managed by people who make a contribution to the local community," he adds. Can you do it better or do you need to sign up?

Comments

  1. Interesting post Nick.

    In the 10 months that we have been member's of Spar we have noticed this activity, but the one area Jerry Marwood does not cover is the great support that is available to retailers. It makes for a winning combination!

    Steve

    ReplyDelete

Post a Comment

Popular posts from this blog

Three secrets of great merchandising

Look at the ceiling and top wall of this McDonalds restaurant. There is a picture of two good looking healthy people having fun and some bright primary colours. Ask yourself what is the purpose of this picture? In the latest issue of Retail Newsagent in a feature on merchandising, Andrew Knight of RI tells its independent readers that they need to think about using sharp pictures of non-packaged products linked to people consuming goods. Perhaps this has been taken to the next level by the fast food chain - that is selling the feeling of being happy and healthy rather than the products. A second, related tip from the same feature is made by most contributors - it is vital to keep windows clean and clear of clutter. "I believe that less is more," says Roli Ranger, a retailer from Ascot, Berkshire. He has posters for promotions in between the windows that are regularly updated and discreet signs in the windows. Third, a highly visible well-stocked promotion at the entranc

Overcoming a price disadvantage

Planning for his speech at the Independent Achievers Academy last week, Theo Paphitis asked an assistant to buy a basket of six essentials from a Tesco, a Londis (independent operator in a symbol group) and a One Stop (Tesco's CTN/convenience chain). Tesco was cheapest by a big margin. Second came Londis. The most expensive was One Stop. Mr Paphitis understands the power of the supermarkets and he says the way to counter them is to focus on how to make the experience of shopping with you more relevant to shoppers or more enjoyable for them. John Heynan, sales director of Molson Coors, told Retail Newsagent at about the same time that occasional beer buyers will pay 13 per cent more for their beer in an independent convenience store, provided the retailer targets them appropriately. Tesco has carved itself out this 13 per cent head start. Looking at pricing, if Tesco is 100, then Tesco Express is 108, One Stop is 112, a good symbol group is 115 and non-affiliated independents

A sign of retail stress perhaps

It must have been four months since this window was broken in the Tesco Express on Pentonville Road and I simply cannot believe that it has not been fixed. This is the sort of lack of focus that independent shops usually get criticised for. The only purpose in sharing this image is to encourage those independents with high standards who are finding the going tough that they can do better than this.