Making shoppers feel special requires some careful calculation by local retailers as to the value that offers provide to their customers. In a recent Retail Newsagent magazine it suggested that local retailers think about providing loyalty cards to encourage regular coffee purchases, for example a "buy 10 cups and get one free" offer. Is this generous enough for most shoppers to appreciate the value that you are offering them enough so that they change their behaviour? Doing the maths, if the cost of each hot coffee to go is 50p and you sell them for £1, then on a deal where someone buys 10 to get the 11th cup free, the discount is worth 10% to the shopper and it costs you 50p to give this value to him or her (the sales tax does not apply). The impact on your cash profit is that it falls by 14.2% from £3.50 to £3. If you do the offer at "buy six cups and get the seventh free", then the potential cost to you is 23.7% from £2.11 to £1.61. However, you also need to f...
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