nickshanagher

A thing that you notice about great retailers is how much credit they give their staff. While the big supermarkets project their credentials behind impressive (and often overstated) job creation numbers, collectively local shopkeepers match them. A reason society doesn't know this is perhaps the lack of a context for independents to-broadcast their success. Reading George Anders' inspiring book The Rare Find , published by Portfolio Penguin, a question springs to mind: What is the reward for local shopkeepers to recruit great staff? Anders writes about world leading talent and how it is unearthed. How is this relevant for small shops? And for their potential colleagues? Thinking about great retailers I have met, I think answers include how local shops help young staff develop, how first-employers keep track of their peoples' later career success and how shopkeepers nurture local superstars. Superstars with humble jobs like the janitor who President Kennedy met on a tour...