nickshanagher

From the US we now have the concept of the smart shopper who will not spend, spend, spend on credit cards but will save up for major items. This shopper looks at price and value and quality, says Mike Duke, chief executive of Wal-Mart. One outcome is that US shoppers are using cash more and credit cards less, which is a big reversal of shopping trends if it continues. Thinking about price and value and quality, most shoppers build an approximate idea of what they are looking for and are quite imprecise at the point of sale. Mr Duke is obviously building up a picture of a shopper hot-wired to Wal-Mart values and paying less attention to his list of attributes. Value, we know, is what is left over when you take away the product (or service) experience from the price paid. If the product over-delivers, that creates value. If it under-delivers that destroys value. Price, we know, is also hard to pin down. Most local shoppers will buy bread and milk but they would struggle to tell you ...

Michael Skapinker has done the hard work of looking at the thinking behind the Food Standards Agency report that finds "no good evidence" that eating organic food would benefit most people. The report is a summary of lots of scientific papers that weeds out the ones with poor science to find a consensus. The consensus is, at present, that there is no evidence to support the health claims of organic food. An issue for local shops is that advocates of organic food are not likely to be swayed by this study and they will still want to buy food they believe to be better for them. So you may still be stocking organic food and having to present it in a way that implies its potential health benefits. As a placebo can often help people feel better, who is to say that buying a nice looking carrot will not make your shopper feel better too! The FSA says that it is niether for nor against organic food and that it is a matter for consumer choice. The people who carried out the rese...