nickshanagher

Yesterday's Evening Standard carried a prominent story about a coffee bar in Westfield Stratford City and a rude cashier, who typed F***ers all come at once on a woman's till receipt and declined to apologise. The upset customer complained about the Grind Coffee Bar to Westfield staff three times but was "fobbed off at every turn", Naomi Bloomer told the paper. Eventually, Dave Dickinson, owner of theNew Zealand run bar apologised. He said: "We strive for super-friendly antipodean customer service. So we apologise to the one person that didn't experience this." There are two things of interest here. Firstly, Dave Dickinson should know that for every one person that complains there are plenty who simply walk away and never return. Secondly, on Twitter no-one has got outraged. The Camden Coffee House wrote a tweet of support and Grind replied to say it hoped that one story doesn't undo four years of hard work. Anne Cupcake said that the com...