Retailers and retail landlords who watched Save our Shops on the BBC Money Programme last month would have seen at first hand the impact of vanishing footfall on the high street. When people say retail success boils down to "location, location, location", what they mean is that without shoppers you cannot make money. All retail is about getting someone to spend money with you and to buy stuff from you at a price greater than your cost in buying it and putting it on display. The interesting twist in the SOS programme was its demonstration of the death of high streets around the UK. Local retailers and landlords need to work hard to ensure that people want to visit their shops and properties. In big retail parks, video surveillance is used to monitor where people go and what they do. In many high streets, local retailers fail to even look outside and count how many shoppers are passing by. For high streets, the programme shows, collaboration may be the only answer to create the excitement and interest to win back shoppers. Too many retailers may be taking today's shoppers for granted. Don't!
“Twenty years ago I was driving boxes to the post office in my Chevy Blazer and dreaming of a forklift,” says Jeff Bezos in his most recent letter to shareholders. A blink later and he points out that the company has grown from 30,000 employees in 2010 to 230,000 now. But his ambition is the same. “We want to be a large company that’s also an invention machine. We want to combine the extraordinary customer-serving capabilities that are enabled by size with the speed of movement, nimbleness and risk-acceptance mentality that is normally associated with entrepreneurial start-ups.” Amazon is great at disruption because of its customers focus and the fact that the internet means it needs none (or very few) people between its warehouses and the shopper. The threat of Prime, its membership service, is the biggest challenge facing the UK retail market and the wholesale market by extension. It is both a direct threat and an indirect threat in that is inspiring countless numbers of othe...
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