Skip to main content

A great book for optimists; sceptics will hate it!

When you see the stock market valuations of Internet and social media companies that price audiences at billions of dollars even if there are no profits you may scratch your head in confusion.

Future Perfect by Steven Johnson is a book that captures the optimism behind those stock prices and despite its US focus provides some good pointers for small businesses everywhere.

At the heart of his argument to be optimistic is his belief that LeGrand stars will be replaced by Baran webs. No, I didn't know what he was on about either. But it is compelling to read on.

LeGrand stars are systems like big corporations and big government, named after the Frenchman who built France's railway network centred on Paris. It's super-efficient until the centre breaks down.

Paul Baran was an engineer who worked in the US defence industry and developed a communications web that the Soviets could not disable by knocking out the centre. It became the internet.

In his book. Johnson gives plenty of examples where ordinary people are able to collaborate in peer-to-peer networks to achieve great results.

For example, malnourished families in rural Vietnam were helped by outsiders who focussed on finding out how some families managed to feed their children and then on sharing their ideas in the villages. The consultants were "not there to provide outside expertise; they were there to amplify the expertise that already existed in the community."

This is a great example for independent retailers, who need to share best practice with each other. Some of the best symbol groups started out as peer-to-peer networks and many try to maintain strong information exchanges. But the importance of this activity is often underestimated by retailers who see a world dominated by big grocers, big suppliers and big government.

Those who campaign against the asymmetric control of information and power will find much encouragement in this book. They just need to find a different way to organise their arguments. Take inspiration from the defeat of SOPA by a collaboration of activists who spread the message to a billion people so that fast tracked legislation became toxic overnight.

"Over the next five years most industries are going to get rethought to be social, designed around people," says Mark Zuckerberg in a quote used by Johnson.

This is a book for people who want to make change happen. It's opening chapter is a must read for optimists. Things really are getting better all the time, says Johnson. If you like this worldview then Future Perfect will motivate you to do more.

Comments

Popular posts from this blog

Three secrets of great merchandising

Look at the ceiling and top wall of this McDonalds restaurant. There is a picture of two good looking healthy people having fun and some bright primary colours. Ask yourself what is the purpose of this picture? In the latest issue of Retail Newsagent in a feature on merchandising, Andrew Knight of RI tells its independent readers that they need to think about using sharp pictures of non-packaged products linked to people consuming goods. Perhaps this has been taken to the next level by the fast food chain - that is selling the feeling of being happy and healthy rather than the products. A second, related tip from the same feature is made by most contributors - it is vital to keep windows clean and clear of clutter. "I believe that less is more," says Roli Ranger, a retailer from Ascot, Berkshire. He has posters for promotions in between the windows that are regularly updated and discreet signs in the windows. Third, a highly visible well-stocked promotion at the entranc

Overcoming a price disadvantage

Planning for his speech at the Independent Achievers Academy last week, Theo Paphitis asked an assistant to buy a basket of six essentials from a Tesco, a Londis (independent operator in a symbol group) and a One Stop (Tesco's CTN/convenience chain). Tesco was cheapest by a big margin. Second came Londis. The most expensive was One Stop. Mr Paphitis understands the power of the supermarkets and he says the way to counter them is to focus on how to make the experience of shopping with you more relevant to shoppers or more enjoyable for them. John Heynan, sales director of Molson Coors, told Retail Newsagent at about the same time that occasional beer buyers will pay 13 per cent more for their beer in an independent convenience store, provided the retailer targets them appropriately. Tesco has carved itself out this 13 per cent head start. Looking at pricing, if Tesco is 100, then Tesco Express is 108, One Stop is 112, a good symbol group is 115 and non-affiliated independents

A sign of retail stress perhaps

It must have been four months since this window was broken in the Tesco Express on Pentonville Road and I simply cannot believe that it has not been fixed. This is the sort of lack of focus that independent shops usually get criticised for. The only purpose in sharing this image is to encourage those independents with high standards who are finding the going tough that they can do better than this.