Skip to main content

Benchmark your store against Tesco

How Philip Clarke must have been hoping for an interesting Queen’s Speech. He did not get one. Its absence meant Tesco’s worst results in 40 years were the news. But don't kid yourself. Tesco is still a great business doing lots of things right.
On the front page of the Financial Times were three graphs showing how badly Tesco is doing:
·        Five quarters of no growth in UK like-for-like sales (down 3.8% in Q1 201)
·        2.0 per cent fall in market share since 2010 as measured by Kantar. Aldi is up 2.7%. Lidl 1.2%. Waitrose 1.1%.
·        Total shareholder return since March 2011 down 13.9%. Only Morrison is worse at down 16.9%.
The FT says Tesco’s big stores are out of favour with consumers who are “switching to convenience stores, German discounters and online grocery shopping”.
Analyst Bruno Monteyne of Bernstein told the paper that half of the like-for-like sales fall was driven by price cuts, better discipline in use of vouchers and store “disruption” (whatever that is).
The FT’s Lex column for investors compares what is happening to when Tesco overtook Sainsbury almost 20 years ago to become top grocer in the UK. It accuses Tesco of tinkering and of “sitting on operating margins at the top end of the sector at close to 5%”.
Jonathan Guthrie in the FT’s Lombard column, which purports to set the agenda for London stock exchange listed business, compared Tesco’s position with the decline of the Roman empire.
“Fighting discounters with targeted price cuts and investing in online deliveries are reasonable, though the cost of delivering groceries for a £1 charge must be eye-watering,” he writes.
But the real problem is a lack of traction for Mr Clarke’s turnaround strategies, says Guthrie..
The agony for Clarke doesn't stop there as the FT continues with a half page analysis to show:
·        Tesco’s problem is it has lost its emotional connection with the customer, says HSBC analyst Dave McCarthy
·        The problems started because of Sir Terry Leahy’s “ill-fated” move to launch Fresh & Easy in the US. This held back the UK business for five years and allowed competitors to regroup
·        Tesco failed to launch a big enough price war five years ago [promoted heavily by McCarthy in analyst briefing after briefing at the time] and allowed the discounters to gain “traction”. Action today, McCarthy says, will be more expensive for Tesco.
·        Everywhere in the US, Europe and the UK shoppers are shopping more frequently and closer to home. Or online. Or from discounters.
·        And analyst Clive Black of Shore Capital, who five years ago was a big fan of Tesco’s strategy unlike McCarthy, says its prices today remain too high.
·        But Clarke says: “Price is an important part of the the story but it is not the only story.”
Local retailers should think about all these facts. Tesco still wins £1 in every £8 spent in retail by UK shoppers. It sets the agenda for your business and for your suppliers businesses. It remains a great business.
What are the other stories not told above that you should think about.
Firstly, the Aldi discount model (copied by Lidl) is based on selling a narrow range of products at very low prices. It is not possible for Tesco to compete head on with them and to hit its profit targets and to invest in things like delivery for £1. Not possible at all. You may be able to do this but you need a good wholesale partner and a lot of discipline.
Secondly, like-for-like sales strip out the really poorly performing stores that were closed in the last year so the real benchmark figures are probably worse. Be honest with yourself. If your sales are up by 5% then you are doing really well. if they are flat, you may be doing OK. If they are down 5% then you need to be making some changes.
Finally, the FT publishes a sales per square foot chart showing Tesco making around £16, Sainsbury around £17, Morrisons around £18, Aldi around £21 and Asda around £25 per square foot. So you have three benchmarks for your shop:
·        5% operating margin
·        £20 per square foot weekly sales
·        0% year on year life-for-like sales growth.
If you are have a 1,000 square foot shop and your sales are £1m a year and you are making a 5% operating margin of £52,000 after paying yourself and your sales are flat, then you are doing better than Tesco.
But that may not be good enough if Aldi and Waitrose park either side of you.
Read more on www.betterwholesaling.com.



Comments

Popular posts from this blog

Three secrets of great merchandising

Look at the ceiling and top wall of this McDonalds restaurant. There is a picture of two good looking healthy people having fun and some bright primary colours. Ask yourself what is the purpose of this picture? In the latest issue of Retail Newsagent in a feature on merchandising, Andrew Knight of RI tells its independent readers that they need to think about using sharp pictures of non-packaged products linked to people consuming goods. Perhaps this has been taken to the next level by the fast food chain - that is selling the feeling of being happy and healthy rather than the products. A second, related tip from the same feature is made by most contributors - it is vital to keep windows clean and clear of clutter. "I believe that less is more," says Roli Ranger, a retailer from Ascot, Berkshire. He has posters for promotions in between the windows that are regularly updated and discreet signs in the windows. Third, a highly visible well-stocked promotion at the entranc...

Busy street, empty shop, missed profits

True in part to my New Year resolution, I held a business meeting in an independent coffee shop today just next door to a Starbucks. The cafe was presented well and four staff were busy preparing for the lunchtime rush, at 11am. As my guests were late, I had a half hour overview of footfall on the street outside and in the restaurant. Six customers. Barely enough to form the queue in Starbucks or Pret-a-Manger just down the road. Plus one Italian girl who dropped off her CV. Some people stopped to look at the posters in the window and moved on. The owners seemed quite happy. When I left just after 1215, they were doing brisk trade. However, I have the impression that the business is not working hard enough. It could easily have managed 120 customers between 11 and 12, instead of 12. This is lost profit as the fixed overheads and staff costs are already in place. The owners are clearly busy - perhaps too busy to take time to look at the potential that their cafe has. What shou...

Sticks and stones do hurt

My 17 year-old son returned from a rock festival this week wearing a wristband proudly declaring him 0ver 18. He explained how easy it had been to use someone else's ID to get the identification and said it was ironic that he had not needed to show the over 18 band when buying alcohol. Today, Scottish retailer Abdul Qadar is complaining that public authorities are asking people to lie about their age when making test purchases. What trading standards officers may be forgetting is that the fact that retailers invest in a business premises and trade consistently from it make their job much, much easier. The alternative, a world of markets and itinerant traders, will be far harder to police. Mr Qadar's sense of injustice is fair. Those retailers, like Mr Qadar, who value their investment will seek to trade legally and will not sell alcohol to people under the age of 18. Asking children to lie about their age to local traders is a slander on all retailers.