Skip to main content

Will being first to market give you an advantage?


Sometimes local shops are ahead of the game when it comes to shopper trends. And sometimes they are not. As a general rule, people don’t expect to be marketed to by independent shopkeepers. But there are many exceptions.

This column is for the exceptions: Those retailers who are always searching for great products to share with their shoppers. But it is also a challenge for those who don’t push the boundaries of their assortment of products.

Mike Brehme is an entrepreneur that I had never heard of until last month. He spent 23 years building up the tea brand Clipper to sales of £50 million before he sold it in 2007. Along the way he pioneered the UK market for green tea, Fairtrade tea, and organic hot drinks including herbal and fruit infusions.

For most of the time since he sold Clipper he has been working on a new product, a hot drink that is not tea or coffee and that will sell better than fruit teas. This spring, in London, he unveiled FruitBroo, a range of “insanely tasty hot drinks”.

The consumer he has in mind is young and female. She is looking for a drink after lunchtime that has no caffeine and few calories. At home, in her cupboard she will have a collection of packets of fruit teas, rarely replenished. For coffee shops, FruitBroo offers an extra products for afternoons. If you have a hot water machine in your shop, then you should consider his products, suggests Mr Brehme.

Which retailers does he think should stock it? If you only have two facings of big brand tea, you are excused. But if you have a range of teas, including fruit and mint teas, then his tiny bottles could be perfect, offering 25 per cent margins on a selling price of between £2 and £2.50 (VAT is involved).

Mr Brehme believes in this product enough to be the sole investor. He has a factory making FruitBroo in Bristol. He has a consumer marketing plan, built around sampling and pop ups at events. He is seeking a listing from wholesalers and in the major grocers.

But for you, he is prepared to give you free-stock to get you started and supply direct. “My aim is to get discovery and sharing,” he says. His company gives the impression of being a start-up, willing to try anything that will work.

How long will it take to get to £50 million sales this time? Two years, Mr Brehme replies.

But what will stop Starbucks from copying it? Nothing, Mr Brehme says. And he shares one of his lessons from Clipper, when Twinings launched its versions of his products. That is the end of the business, he thought. But he was mentored not to think that way and he found that his first mover advantage and his reputation for quality with consumers counted.

Quality and passion matter. If you value his values, then you might consider giving FruitBroo a listing. Email me if you want me to forward your details to him.

Read more on Better Retailing.

Comments

Popular posts from this blog

Local advantage? Sainsbury's boss argues it is from his stores.

Online businesses don't pay local taxes, Sainsbury's boss Justin King argues in a big CityAM interview spread. Unlike the web retail businesses, Sainsbury's  "pay business rates at a local level" and "employ people locally" and "pay people locally" and "they spend their earnings locally". "If we are seeing a shift in consumer behaviour towards purchasing online rather than their local store then the government will have to address that the tax system is being usurped by a change in behaviour," he adds.  The point to notice here is that connection of Sainsbury's with "local shop". It is spin. But very effective spin. As any independent retailers who have talked to their MPs about competition from multiples will know, the grocers are very successful at projecting the "local" benefits that they will bring. Perhaps 10 years ago this was true. But supported by a better supply chain, independent...

The launch of the 2009 IAA

We are launching the 2009 Independent Achievers Academy tomorrow in London with a group of retailers and suppliers. The marketing team have come up with a great practical exercise to help us relive the Academy experience. At its heart, the IAA has a simple concept: set a goal, plan to hit it and celebrate the outcome. I hope to learn lots from participants and will pass this learning on to you.

What do shoppers see

I read a good post (http://www.newsagencyblog.com.au/2009/08/28/what-do-newsagents-charge-for-faxing.html) asking what price local shops charge for providing a fax service. The blogger had attached a photograph of his sign with his prices on it. What struck me was the message on the sign. "You drop, we fax," it said. "Pressed for time, drop your documents with us and we'll do it for you at no extra charge." That is a message that will persuade most shoppers that you want to give them good value, even if they stay to do the copying or faxing themselves.