There is a problem with local retailers selling cigarettes to children in the UK and the law is framed so that the retailer has to verify the age of the person asking to purchase tobacco products. A rise in the age to 18 has helped reduce the problem but determined children still seem to be able to buy tobacco from some local shops.
Sussex retailer Steve Denham is convinced that the reason why so many retailers are still caught making sales by trading standards officers is because they have not implemented simple management processes to ensure their staff challenge potential purchasers who do not look 18.
Multiple retailers have introduced schemes like challenge 25, which perhaps tells us the low expectations they have of their staff. However, local retailers should be able to do better.
Keeping within the law, both its spirit and letter, should be part of your value system. And values are not tradable. Good local businessess need to have robust processes. Even those retailers who do have good processes should not be complacent. Test them frequently.
Sussex retailer Steve Denham is convinced that the reason why so many retailers are still caught making sales by trading standards officers is because they have not implemented simple management processes to ensure their staff challenge potential purchasers who do not look 18.
Multiple retailers have introduced schemes like challenge 25, which perhaps tells us the low expectations they have of their staff. However, local retailers should be able to do better.
Keeping within the law, both its spirit and letter, should be part of your value system. And values are not tradable. Good local businessess need to have robust processes. Even those retailers who do have good processes should not be complacent. Test them frequently.
Comments
Post a Comment