Skip to main content

Fresh may be your new battleground, are you ready?

Analysis of the UK's £32 billion and fast growing convenience market by Ed Garner of KantarWorldpanel shows that fresh and chilled is where Tesco Express is putting its emphasis.

Speaking just after him at Sweet Charity's Independent Retailer Conference, Chris Etherington, chief executive of wholesaler Palmer and Harvey, said that fresh was nowhere near as high as it should be on the agenda of the independent trade.

A reason for this is that the wholesale industry is not as good at delivering this as it should be. The major multiples are very good at it. We need to get better, Mr Etherington said.

In a speech that was otherwise optimistic about the growth prospects for local shops, this was an important caveat. Mr Etherington, who heads the UK's largest wholesaler by sales, says that the market will grow. "It is a great, great opportunity and it's the shoppers that are doing it," he said.

But how soon can the wholesalers get it right? This week's news from Tesco that it was employing a further 20,000 staff in the UK and they would be employed in the fresh produce department so that it is kept looking appealing and well-replenished through the day suggests there is not much time.

However, look deeper and local retailers can still think about the competitive opportunity. One blogger, ukretailers, suggests that staff shortages over the past two years are causing serious problems for Tesco and this move may not turn it around.

In his briefing to the FT, Richard Brasher, chief executive of Tesco UK, said the need was to keep the stores full of stock, well presented and to have staff available to help shoppers. So when Tesco tells investors that it has  pushed down too hard on costs for too long, to the point where customers began to notice, this means that it recognises that it is not getting enough out of its competitive advantage.

Clive Black, the influential City analyst, told the FT that if you get fresh wrong it does not matter what the rest of the store is like because people will not go through your door.

This is probably more of a challenge for local independent stores than it is for Tesco. We know that nine out of 10 shoppers still visit Tesco regularly because Mr Garner's data shows they do.

There is a big decision for local retailers. Some will take the plunge and develop their fresh offer. In doing so, they will be competiting with the supermarkets' local format stores. The evidence is that they can win and they will be hoping that investment by wholesalers in better fresh and chilled products will gain enough traction so they can compete with £10 meal deals and the like from the multiples.

For these retailers, it is good to pay attention to the strategy developments of the multiples as you have to differentiate your shop to be better than them.

For other local shopkeepers, the supermarkets focus on fresh may present an opportunity to differentiate in a different direction - selling what the supermarkets don't sell. For you one danger is that supermarkets choose to use your core product as a loss leader to attract customers.

Comments

Popular posts from this blog

Digital disruption in the UK wholesale space

“Twenty years ago I was driving boxes to the post office in my Chevy Blazer and dreaming of a forklift,” says Jeff Bezos in his most recent letter to shareholders. A blink later and he points out that the company has grown from 30,000 employees in 2010 to 230,000 now. But his ambition is the same. “We want to be a large company that’s also an invention machine. We want to combine the extraordinary customer-serving capabilities that are enabled by size with the speed of movement, nimbleness and risk-acceptance mentality that is normally associated with entrepreneurial start-ups.” Amazon is great at disruption because of its customers focus and the fact that the internet means it needs none (or very few) people between its warehouses and the shopper. The threat of Prime, its membership service, is the biggest challenge facing the UK retail market and the wholesale market by extension. It is both a direct threat and an indirect threat in that is inspiring countless numbers of othe...

Five things to learn from Waitrose

Interim results from Waitrose this week confirm the industry figures that show the upmarket supermarkets and convenience stores are leading the market (albeit from a 4.2% share according to Kantar Worldpanel). Charlie Mayfield, the chairman, highlights many reasons for its success and here are five that local retailers should consider. Marketing works. Waitrose claims that more than 370,000 extra customer transactions resulted from its spring tie-up with Delia Smith and Heston Blumenthal in the first eight weeks. This autumn, it launches a cookery school. Engaged shoppers are more profitable shoppers! You need a value offering. 17 per cent of Waitrose sales are from its value range, called essentials. Momentum works. Its strategy is to bring Waitrose to more people in more places. It invested in 75,000 square feet of extra selling space in the first half of this year, including three convenience stores. In the second half of the year, it is adding eight convenience stores. Str...

The secrets of persuasion: No short cuts.

The best moment in my interview with Terri Sjodin, who teaches many of the world’s top corporations how to sell persuasively, is when she smiles at me and asks to hear my “elevator speech".   My mind literally goes blank. The author of Small Message, Big Impact , her new book on how to craft powerful messages that persuade people to listen to you, has thrown the gauntlet at me. There was nowhere to hide. I had just told her how I had used her book to write out my three minute speech to open the Local Shop Summit. She listened patiently to my pitch, thought for a moment, and said: “I bet you had an illustration in your mind of an independent who really capitalised on your ideas and has taken them to the bank.” I could swear she was reading my mind. I blushed and nodded. “So you should open with this story,” she said. “Start out by saying: ‘Let me open the conference by telling you a great story with a happy ending.’ So the audience will say to themselves: ‘He is goi...